Welcome to the official FAQ page for G&G Arcade! Here, you’ll find answers to common questions about our custom arcade cabinets, shipping, warranty, and more.
Combines classic arcade authenticity with modern customization
1. Initial Consultation
- We start by understanding your vision and specific requirements
- Discuss preferred games, player configuration, and space requirements
- Review design inspiration and reference materials
2. Cabinet Design
- Professional-grade cabinet construction using high-quality materials
- Choice between 2-player and 4-player configurations
- Ergonomic control panel layouts for optimal gaming experience
3. Customization Options
- In-house designed graphics and artwork
- LED button and lighting system options
- Choice between 2TB or 4TB hard drive configurations
- Custom marquee designs
- Professional-grade joysticks and buttons
4. Design Review
- Detailed design mockups for your approval
- Opportunity for revisions and adjustments
- Final specification confirmation
Each cabinet is individually designed to perfectly match your vision while maintaining our high standards for quality and durability. Our typical design-to-production process takes 4-6 weeks, allowing time for detailed attention to every aspect of your custom cabinet.
Please note: All designs can be customized to meet specific requirements or preferences.
We design our arcade cabinets with a focus on quality craftsmanship and attention to detail. Here's our process:
1. Concept & Planning: Each cabinet begins with a detailed concept design that includes the shape, size, and overall style—blending classic arcade aesthetics with modern enhancements.
2. Cabinet Construction: Our cabinets are precision-cut using CNC machinery for perfect accuracy and consistency. We partner with trusted suppliers to ensure premium materials and precise cuts.
3. Components Selection: We use professional-grade parts, including Happ Competition-style joysticks, PACTO Tech encoder boards, and B-Link SER7 Mini PCs for optimal gaming performance.
4. Customization Options: Choose from various features including programmable LED buttons, standard buttons, LCD or LED marquees, and custom artwork printed by K and K Signs.
5. Assembly & Testing: Each cabinet is meticulously assembled and tested for performance, ensuring perfect button response, joystick precision, and display clarity.
6. Final Touches: We add custom artwork and personal details according to your specifications, followed by thorough testing and careful packaging.
7. Quality Check: Before shipping, every cabinet undergoes a comprehensive inspection to guarantee flawless operation.
Absolutely! We welcome custom designs and themes for your arcade cabinet. Here's how our customization process works:
1. Custom Artwork: Provide your artwork—retro gaming themes, comic book art, or your unique vision—and we'll bring it to life.
2. Button and Marquee Options: Choose from programmable LED or standard buttons and LCD or LED marquee displays.
3. Color Schemes: Pick your preferred colors for the cabinet, buttons, and trim. While our standard scheme features purple and black, we're happy to explore other options.
4. Special Features: Want extras like a trackball, additional controllers, or custom control layouts? We can make it happen.
5. Approval Process: Before we begin building, you'll receive a design mockup for your review and approval to ensure everything matches your vision.
Our arcade cabinet pricing:
Two-Player Arcade Cabinet:
Four-Player Arcade Cabinet:
Customization Options (Additional Costs):
Programmable LED Light-Up Buttons (LED Blinky): +$300
Want to create your dream arcade cabinet? These customization options let you make it uniquely yours. Need help choosing the perfect options for your build? Just ask!
Yes, I offer financing options to make owning your dream arcade cabinet more accessible. You can choose from the following payment solutions:
These options let you break your purchase into manageable payments while ensuring your custom arcade cabinet arrives on schedule.
We offer high-quality buttons and joysticks designed for an authentic arcade experience. Here are your options:
Joysticks:
Buttons:
All components deliver top performance and can be customized to match your cabinet's design.
You can choose between LED and LCD marquee displays for your arcade cabinet. Here are the key differences:
LCD Marquee Display (+$600)
LED Marquee Display (+$300)
Both options deliver that premium arcade feel—choose LCD for dynamic displays or LED for timeless illuminated artwork.
Yes! Custom artwork and light-up buttons are available to make your arcade cabinet uniquely yours. Here are your options:
Custom Artwork:
Light-Up Buttons (LED Blinky):
These customization options will transform your cabinet into a stunning centerpiece for your game room.
A custom arcade cabinet takes 4 to 6 weeks to build from order confirmation to completion. This timeline allows us to ensure meticulous craftsmanship and thorough testing of every detail.
Here's a breakdown of the process:
1. Design & Customization Approval (1 week) — Finalizing your design, artwork, and component choices
2. Construction & Assembly (2-3 weeks) — Precision-cutting the cabinet, installing components, and integrating hardware
3. Testing & Quality Check (1 week) — Performing comprehensive testing to ensure flawless operation
4. Final Touches & Shipping Prep (1 week) — Adding artwork, conducting final inspection, and preparing for safe shipping
**Note:** Lead times may vary based on customization complexity and current order volume. Have a specific deadline in mind? Let me know, and I'll try to work with your schedule!
Shipping Options
We offer reliable shipping to ensure your arcade cabinet arrives safely and efficiently:
Standard Freight Shipping:
Important Shipping Information:
How Much Does Shipping Cost?
Shipping costs for arcade cabinets depend on these factors:
Key Notes:
We currently ship only within the continental United States. We do not ship to Alaska, Hawaii, or international locations.
If you need help with special shipping arrangements or coordinating with a freight forwarder, please reach out—I'll be happy to assist!
Currently, we do not ship internationally. Our arcade cabinets are available for delivery only within the continental United States, excluding Alaska and Hawaii.
However, if you'd like to work with a freight forwarder to arrange international shipping, we're happy to provide the necessary documentation and assistance. Just let us know how we can help!
We currently do not offer international shipping, so there are no additional international charges from us.
However, if you choose to use a freight forwarder for delivery outside the continental U.S., you'll be responsible for any customs, duties, and international shipping fees. We're happy to help with shipping documentation for freight forwarding services!
Our arcade cabinet warranty covers the following components:
Warranty Exclusions:
Having issues? Reach out anytime—I'm here to make sure your arcade experience stays top-notch!
No, we currently do not offer extended warranty options.
Our standard warranty covers all essential components—including the computer, joysticks, buttons, encoder boards, display, and internal wiring. If you need help with any warranty-related issues, please reach out—I'm here to help!
You can reach technical support through these channels:
Support Hours:
I'm here to help with troubleshooting, maintenance questions, and any other support needs!
Our customer support hours are:
Need help outside these hours? Send us a message through our **contact form** or **email**, and we'll respond on the next business day.
Yes! Live chat support is available directly on our website during business hours:
When live chat is offline, you can reach us through our **contact form** or **email**. We'll respond on the next business day. Let us know how we can help!
Regular maintenance keeps your arcade cabinet looking and performing its best for years. Here are some essential tips:
Cleaning:
Routine Maintenance:
Environmental Care:
Long-Term Maintenance:
Follow these guidelines to keep your arcade cabinet in prime condition. Need help with specific maintenance? Just ask!
Here are the recommended cleaning products to keep your arcade cabinet in pristine condition:
For the Cabinet Surface:
For the Display Screen:
For Buttons and Joysticks:
Products to Avoid:
Regular, gentle cleaning with these recommended products will keep your arcade cabinet looking and performing its best.
Here's the recommended maintenance schedule to keep your arcade cabinet performing at its best:
Weekly:
Monthly:
Every 3-6 Months:
Annually:
Pro Tip:
Regular maintenance keeps your arcade running smoothly and prevents problems down the road.
Here are the essential tools needed for maintaining your arcade cabinet:
Cleaning Tools:
Basic Hand Tools:
If a button stops working on your arcade cabinet, here's a step-by-step troubleshooting guide:
1. Test the Button Physically:
2. Check for Loose Wiring:
3. Test the Micro Switch:
4. Inspect the Encoder Board Connection:
5. Software Test (if applicable):
6. Button Replacement (if necessary):
Pro Tip:
Check your buttons regularly and keep spare micro switches and buttons handy for quick fixes. Need help finding replacement parts or making repairs? Just ask!
If your joystick feels off-center or unresponsive, follow these steps to recalibrate it:
Step 1: Physical Inspection
Step 2: Check Wiring Connections
Step 3: Recalibrate Using Software (For PC-Based Cabinets)
Launch RetroArch or Emulator Software:
Reset Deadzones:
Reassign Joystick Inputs:
Save Changes:
Step 4: Hardware Calibration (If Needed)
Adjust the Joystick's Restrictor Plate:
Step 5: Final Test
Pro Tip:
Test your joysticks regularly and keep spare micro switches handy for quick repairs. Need help with parts or settings? Just ask!
Two-Player Arcade Cabinet:
Four-Player Arcade Cabinet:
Additional Notes:
We use PACTO Tech Incorporated encoder boards in our arcade cabinets. These high-quality boards deliver reliability and seamless compatibility with modern gaming setups. Here's a breakdown:
Models Used:
Key Features:
These boards create an authentic arcade experience with reliable performance. Need technical details or help with configuration? Just ask!
Yes, our arcade cabinets are fully compatible with popular emulation software, including LaunchBox and RetroArch. Here's how they work together:
LaunchBox:
RetroArch:
Key Compatibility Features:
Placing an order on our website is simple and secure! Here's how to do it:
1. Visit the Website:
2. Browse Products:
3. Customize Your Cabinet:
4. Add to Cart:
5. Proceed to Checkout:
6. Enter Shipping Information:
7. Select Payment Method:
Choose your preferred payment option:
8. Confirm Order:
Need Help?
Have questions during the ordering process? Reach out through our **live chat** or send an inquiry via the **contact form**. We're here to help!
Yes, you can customize your order during checkout! Here's how to personalize your arcade cabinet:
1. Product Page Customization:
Before adding the cabinet to your cart, you can select:
2. Review Customizations in Cart:
3. Checkout Confirmation:
We offer several flexible payment options to make purchasing your arcade cabinet easy and convenient:
Credit/Debit Cards:
Affirm Financing:
PayPal & PayPal Credit:
Need Assistance?
Have questions about payment options? Need help choosing the best one? Reach out through our **live chat** or **contact form** on the website. We're here to help!
Yes! We offer flexible payment plans to make owning your dream arcade cabinet more accessible. Here's how you can spread out your payments:
Affirm Financing:
PayPal Credit:
These payment options help you enjoy your custom arcade cabinet while staying within your budget. Contact us for help choosing the best plan for your order!
Once your order is placed, tracking your arcade cabinet is simple:
1. Order Confirmation Email:
2. Shipping Notification:
3. Tracking Link:
4. Need Assistance?
Haven't received tracking information or need help? Contact us through:
We're committed to keeping you informed throughout the entire process. Don't hesitate to reach out with questions!
We offer a variety of high-quality arcade accessories to help you upgrade or customize your gaming experience, including:
Encoder Boards:
Joysticks:
Buttons:
Marquee Displays:
Control Panels & Trackballs:
Custom Artwork:
Looking for Something Specific?
Need help choosing the right accessories for your cabinet or have a unique request? Reach out to us—we're here to help with custom builds and upgrades!
Yes! We offer standalone encoder boards and arcade fight sticks for those looking to build or upgrade their own arcade setups.
Standalone Encoder Boards:
PACTO Tech 2-Player Encoder Board:
PACTO Tech 4-Player Encoder Board:
Arcade Fight Sticks:
G&G Arcade Fight Stick:
Perfect For:
âś… DIY Arcade Projects
âś… Custom Gaming Setups
âś… Expanding Control Options
Need help choosing the right encoder board or fight stick for your setup? We're here to assist!
We strive to ensure your complete satisfaction with your arcade cabinet purchase. Here's our return policy:
Restocking Fee:
Return Timeframe:
Refund Processing:
Return Condition:
Return Shipping:
Need to Start a Return?
To initiate a return or ask questions about the process, please contact us through the contact form on our website or email support directly.
Yes, all returns are subject to a 20% restocking fee.
Example:
For a two-player arcade cabinet purchased at $2,680:
The restocking fee covers inspection, repackaging, and inventory management costs. Please contact us if you have any questions about returns!
You're welcome to modify your arcade cabinet after purchase, but please note the following important details:
Warranty Impact:
Support Limitations:
Recommended Customizations:
Feel free to reach out with questions about safe modifications or for recommendations on approved upgrades!
Yes, before completing your purchase, you will need to agree to the following disclaimers:
Shipping and Delivery Terms:
Warranty Agreement:
Return Policy Acknowledgment:
Product Disclaimer:
These disclaimers ensure transparency and protect both parties. If you have any questions before ordering, please reach out!
Have questions or need a quote? Choose one of the following options, and we'll get back to you promptly.
© G & G Arcade Custom Cabinets