Frequently Asked Questions

G&G Arcade - Customer FAQ


Welcome to the official FAQ page for G&G Arcade! Here, you’ll find answers to common questions about our custom arcade cabinets, shipping, warranty, and more.

You Dream It, We Build It.

  • Our Design Process

    Combines classic arcade authenticity with modern customization


    1. Initial Consultation

    - We start by understanding your vision and specific requirements

    - Discuss preferred games, player configuration, and space requirements

    - Review design inspiration and reference materials


    2. Cabinet Design

    - Professional-grade cabinet construction using high-quality materials

    - Choice between 2-player and 4-player configurations

    - Ergonomic control panel layouts for optimal gaming experience


    3. Customization Options

    - In-house designed graphics and artwork

    - LED button and lighting system options

    - Choice between 2TB or 4TB hard drive configurations

    - Custom marquee designs

    - Professional-grade joysticks and buttons


    4. Design Review

    - Detailed design mockups for your approval

    - Opportunity for revisions and adjustments

    - Final specification confirmation


    Each cabinet is individually designed to perfectly match your vision while maintaining our high standards for quality and durability. Our typical design-to-production process takes 4-6 weeks, allowing time for detailed attention to every aspect of your custom cabinet.


    Please note: All designs can be customized to meet specific requirements or preferences.

CUSTOM ARCADE CABINETS

  • How do you design your arcade cabinets?

    We design our arcade cabinets with a focus on quality craftsmanship and attention to detail. Here's our process:


    1. Concept & Planning: Each cabinet begins with a detailed concept design that includes the shape, size, and overall style—blending classic arcade aesthetics with modern enhancements.


    2. Cabinet Construction: Our cabinets are precision-cut using CNC machinery for perfect accuracy and consistency. We partner with trusted suppliers to ensure premium materials and precise cuts.


    3. Components Selection: We use professional-grade parts, including Happ Competition-style joysticks, PACTO Tech encoder boards, and B-Link SER7 Mini PCs for optimal gaming performance.


    4. Customization Options: Choose from various features including programmable LED buttons, standard buttons, LCD or LED marquees, and custom artwork printed by K and K Signs.


    5. Assembly & Testing: Each cabinet is meticulously assembled and tested for performance, ensuring perfect button response, joystick precision, and display clarity.


    6. Final Touches: We add custom artwork and personal details according to your specifications, followed by thorough testing and careful packaging.


    7. Quality Check: Before shipping, every cabinet undergoes a comprehensive inspection to guarantee flawless operation.

  • Can I request a custom design or theme for my cabinet?

    Absolutely! We welcome custom designs and themes for your arcade cabinet. Here's how our customization process works:


    1. Custom Artwork: Provide your artwork—retro gaming themes, comic book art, or your unique vision—and we'll bring it to life.


    2. Button and Marquee Options: Choose from programmable LED or standard buttons and LCD or LED marquee displays.


    3. Color Schemes: Pick your preferred colors for the cabinet, buttons, and trim. While our standard scheme features purple and black, we're happy to explore other options.


    4. Special Features: Want extras like a trackball, additional controllers, or custom control layouts? We can make it happen.


    5. Approval Process: Before we begin building, you'll receive a design mockup for your review and approval to ensure everything matches your vision.

  • What is the starting price for your arcade cabinets?

    Our arcade cabinet pricing:


    Two-Player Arcade Cabinet:


    • Without a computer: $2,200
    • With a computer included: $4,300 (includes a B-Link SER7 Mini PC)

    Four-Player Arcade Cabinet:


    • Starting at $5,000 (includes a 43-inch display and computer)

    Customization Options (Additional Costs):


    Programmable LED Light-Up Buttons (LED Blinky): +$300


    • Regular Buttons: +$100
    • Custom Artwork: +$600
    • Trackball Addition: +$200
    • LCD Marquee Display: +$600
    • LED Marquee Display: +$300

    Want to create your dream arcade cabinet? These customization options let you make it uniquely yours. Need help choosing the perfect options for your build? Just ask!

  • Do you offer financing options?

    Yes, I offer financing options to make owning your dream arcade cabinet more accessible. You can choose from the following payment solutions:


    • Affirm: Flexible payment plans with monthly installments.
    • PayPal: Financing options through PayPal Credit, offering interest-free payments when paid within the promotional period.

    These options let you break your purchase into manageable payments while ensuring your custom arcade cabinet arrives on schedule.

  • What types of buttons and joysticks do you offer?

    We offer high-quality buttons and joysticks designed for an authentic arcade experience. Here are your options:


    Joysticks:


    • Happ Competition-Style Joysticks: Built with precision engineering for responsive control and long-lasting durability—ideal for both classic and modern arcade gaming.

    Buttons:


    • Programmable LED Light-Up Buttons (LED Blinky): Create dynamic lighting effects for an interactive gaming experience. (+$300)
    • Standard Arcade Buttons: Classic, responsive buttons built for durability. (+$100)

    All components deliver top performance and can be customized to match your cabinet's design.

  • Can I choose between LED and LCD marquee displays?

    You can choose between LED and LCD marquee displays for your arcade cabinet. Here are the key differences:


    LCD Marquee Display (+$600)


    • Features full-color dynamic images and animations
    • Changes artwork automatically based on your current game.

    LED Marquee Display (+$300)


    • Provides classic backlit illumination
    • Showcases a single, striking piece of artwork

    Both options deliver that premium arcade feel—choose LCD for dynamic displays or LED for timeless illuminated artwork.

  • Are custom artwork and light-up buttons available?

    Yes! Custom artwork and light-up buttons are available to make your arcade cabinet uniquely yours. Here are your options:


    Custom Artwork:


    • Fully Personalized: Provide your own artwork or design a unique theme for your cabinet.
    • Cost: +$600
    • Perfect For: Themed cabinets, retro gaming art, comic book designs, or personal branding.

    Light-Up Buttons (LED Blinky):


    • Programmable LED Buttons: Dynamic buttons that change colors and patterns based on your gameplay.
    • Cost: +$300
    • Standard Arcade Buttons: Classic, non-lit buttons for a traditional look. (+$100)

    These customization options will transform your cabinet into a stunning centerpiece for your game room.

  • How long does it take to build a custom cabinet?

    A custom arcade cabinet takes 4 to 6 weeks to build from order confirmation to completion. This timeline allows us to ensure meticulous craftsmanship and thorough testing of every detail.


    Here's a breakdown of the process:


    1. Design & Customization Approval (1 week) — Finalizing your design, artwork, and component choices

    2. Construction & Assembly (2-3 weeks) — Precision-cutting the cabinet, installing components, and integrating hardware

    3. Testing & Quality Check (1 week) — Performing comprehensive testing to ensure flawless operation

    4. Final Touches & Shipping Prep (1 week) — Adding artwork, conducting final inspection, and preparing for safe shipping


    **Note:** Lead times may vary based on customization complexity and current order volume. Have a specific deadline in mind? Let me know, and I'll try to work with your schedule!

SHIPPING & DELIVERY

  • What shipping options are available?

    Shipping Options


    We offer reliable shipping to ensure your arcade cabinet arrives safely and efficiently:


    Standard Freight Shipping:


    • Carrier: Beltmann Integrated Logistics
    • Delivery Time: Approximately 7 days after cabinet completion
    • Shipping Cost: Calculated based on your location
    • Packaging: Cabinets are securely wrapped with protective materials for safe transit

    Important Shipping Information:


    • Cabinets weigh approximately 300 lbs. and require freight handling
    • Shipping available only within the continental U.S. (excluding Alaska and Hawaii)
    • FOB Origin Terms: Customer is responsible for shipping costs and freight-related fees
  • How much does shipping cost?

    How Much Does Shipping Cost?


    Shipping costs for arcade cabinets depend on these factors:


    • Carrier: Beltmann Integrated Logistics
    • Cabinet Size & Weight: Each cabinet weighs approximately **300 lbs.**
    • Delivery Distance: Rates vary based on your location within the **continental U.S.**
    • Shipping Estimate: You'll receive the exact cost at checkout or upon requesting a quote.

    Key Notes:


    • FOB Origin Terms: You're responsible for shipping costs and freight-related fees.
    • Average Shipping Time: Approximately **7 days** after cabinet completion.
  • Do you ship outside the continental U.S.?

    We currently ship only within the continental United States. We do not ship to Alaska, Hawaii, or international locations.


    If you need help with special shipping arrangements or coordinating with a freight forwarder, please reach out—I'll be happy to assist!

  • Do you ship internationally?

    Currently, we do not ship internationally. Our arcade cabinets are available for delivery only within the continental United States, excluding Alaska and Hawaii.


    However, if you'd like to work with a freight forwarder to arrange international shipping, we're happy to provide the necessary documentation and assistance. Just let us know how we can help!

  • Are there additional charges for international orders?

    We currently do not offer international shipping, so there are no additional international charges from us.


    However, if you choose to use a freight forwarder for delivery outside the continental U.S., you'll be responsible for any customs, duties, and international shipping fees. We're happy to help with shipping documentation for freight forwarding services!

WARRANTY & SUPPORT

  • What components are covered under the warranty?

    Our arcade cabinet warranty covers the following components:


    • Computer: The mini PC is included in your build.
    • Joysticks and Buttons: All joysticks (including Happ Competition-style sticks) and buttons (both standard and LED Blinky).
    • Encoder Boards: PACTO Tech encoder boards for controller inputs.
    • Display: The included TV or monitor (32-inch for 2-player cabinets, 43-inch for 4-player cabinets).
    • Internal Wiring and Components: All internal wiring and essential components needed for proper operation.

    Warranty Exclusions:


    • The warranty does not cover accidental damage, misuse, or unauthorized modifications.
    • Extended warranties are not currently offered.

    Having issues? Reach out anytime—I'm here to make sure your arcade experience stays top-notch!

  • Do you offer extended warranty options?

    No, we currently do not offer extended warranty options.


    Our standard warranty covers all essential components—including the computer, joysticks, buttons, encoder boards, display, and internal wiring. If you need help with any warranty-related issues, please reach out—I'm here to help!

  • How can I reach technical support for help?

    You can reach technical support through these channels:


    • Email: Send your questions to 📧 [Insert Support Email Address]
    • Live Chat: Available on our website during support hours for real-time assistance
    • Contact Form: Submit your inquiry through our website form for a prompt response

    Support Hours:


    • Monday – Friday: 9:00 AM – 5:00 PM (EST)
    • Saturday – Sunday: Closed

    I'm here to help with troubleshooting, maintenance questions, and any other support needs!

  • What are your customer support hours?

    Our customer support hours are:


    • Monday – Friday: 9:00 AM – 5:00 PM (EST)
    • Saturday – Sunday: Closed

    Need help outside these hours? Send us a message through our **contact form** or **email**, and we'll respond on the next business day.

  • Do you offer live chat support?

    Yes! Live chat support is available directly on our website during business hours:


    • Monday – Friday: 9:00 AM – 5:00 PM (EST)

    When live chat is offline, you can reach us through our **contact form** or **email**. We'll respond on the next business day. Let us know how we can help!

MAINTENANCE & TROUBLESHOOTING

  • How should I maintain my arcade cabinet?

    Regular maintenance keeps your arcade cabinet looking and performing its best for years. Here are some essential tips:


    Cleaning:


    • Cabinet Surface: Wipe down the exterior with a soft, damp microfiber cloth. Avoid harsh chemicals that could damage the finish.
    • Screen: Clean the display with a screen-safe cleaner or a dry microfiber cloth.
    • Buttons and Joysticks: Use a soft cloth with a mild disinfectant to clean controls without damaging them.

    Routine Maintenance:


    • Check for Loose Connections: Regularly inspect the wiring behind buttons and joysticks.
    • Test Button Functionality: Check all buttons for proper response and ensure none are sticking.
    • Joystick Calibration: Check that joystick movement remains smooth and responsive.

    Environmental Care:


    • Placement: Store your cabinet in a dry, temperature-controlled area away from direct sunlight to prevent fading.
    • Power Management: Use a surge protector to safeguard your cabinet's electronics.

    Long-Term Maintenance:


    • Software Updates: Keep your cabinet's PC drivers and software current.
    • Internal Cleaning: Periodically clean dust from inside the cabinet using compressed air.

    Follow these guidelines to keep your arcade cabinet in prime condition. Need help with specific maintenance? Just ask!

  • Are there specific cleaning products recommended?

    Here are the recommended cleaning products to keep your arcade cabinet in pristine condition:


    For the Cabinet Surface:


    • Microfiber Cloth: Gentle, non-abrasive material perfect for dusting and cleaning.
    • Electronics-Safe Cleaning Wipes: Specially formulated for plastic and wood surfaces, leaving no residue.

    For the Display Screen:


    • Screen Cleaner: Use only cleaners specifically made for monitors and TVs.
    • Dry Microfiber Cloth: Perfect for streak-free screen cleaning.

    For Buttons and Joysticks:


    • Electronics Wipes: Safe, pre-moistened wipes for plastic and electronic parts.
    • Isopropyl Alcohol (70% or lower): Apply with a cloth for gentle disinfecting.

    Products to Avoid:


    • Abrasive pads or brushes
    • Ammonia-based cleaners (like Windex)
    • Excessive water or moisture near wiring

    Regular, gentle cleaning with these recommended products will keep your arcade cabinet looking and performing its best.

  • How often should I perform maintenance on my cabinet?

    Here's the recommended maintenance schedule to keep your arcade cabinet performing at its best:


    Weekly:


    • Dust the cabinet, screen, buttons, and joysticks with a microfiber cloth.
    • Check for dust accumulation around vents and exterior components.

    Monthly:


    • Test all buttons and joysticks for proper response.
    • Check the control panel for secure wiring and connections.
    •  Clean the display with a screen-safe cleaner.

    Every 3-6 Months:


    • Use compressed air to remove dust from inside the cabinet.
    • Check that all internal wiring and connectors are secure.
    • Update the PC or game system software if needed.

    Annually:


    • Complete a thorough system check, including:
    • Calibrate joysticks and buttons.
    • Check joysticks and encoders for wear.
    • Thoroughly clean inside and outside.

    Pro Tip:


    Regular maintenance keeps your arcade running smoothly and prevents problems down the road.

  • What tools are needed for essential maintenance?

    Here are the essential tools needed for maintaining your arcade cabinet:


    Cleaning Tools:


    • Microfiber Cloth: For gentle, scratch-free surface cleaning.
    • Screen Cleaner: Made specifically for monitors and TVs.
    • Electronics Wipes: Safe for controls and plastic components.
    • Compressed Air: For removing dust from interior spaces.

    Basic Hand Tools:


    • Phillips and Flathead Screwdrivers: For control panel access and screw adjustments.
    • Hex Key (Allen Wrench): For cabinets with hex bolts.
    • Adjustable Wrench: For securing joystick mounts.
  • What should I do if a button stops working?

    If a button stops working on your arcade cabinet, here's a step-by-step troubleshooting guide:


    1. Test the Button Physically:


    • Press the button several times to check if it's sticky or unresponsive.
    • A stiff button may need cleaning or replacement.

    2. Check for Loose Wiring:


    • Power off the cabinet and open the control panel.
    • Check the button's wiring connectors and ensure they're firmly attached to the micro switch.
    • Reattach any loose wires securely.

    3. Test the Micro Switch:


    • Press the micro switch directly and listen for a clicking sound.
    • An unresponsive switch might need replacement.

    4. Inspect the Encoder Board Connection:


    • Verify that the button's wiring is properly connected to the encoder board.
    • Check for and reconnect any loose or disconnected wires.

    5. Software Test (if applicable):


    • Launch your game software or RetroArch settings.
    • Check if the button is correctly mapped in the control settings.
    • Remap the button if needed in the software settings.

    6. Button Replacement (if necessary):


    • Replace the button if it remains unresponsive after checking the wiring and micro switch.

    Pro Tip:


    Check your buttons regularly and keep spare micro switches and buttons handy for quick fixes. Need help finding replacement parts or making repairs? Just ask!

  • How can I recalibrate the joysticks?

    If your joystick feels off-center or unresponsive, follow these steps to recalibrate it:


    Step 1: Physical Inspection


    • Power off the cabinet.
    • Check if the joystick moves freely in all directions.
    • Ensure the joystick is centered and not stuck.

    Step 2: Check Wiring Connections


    • Open the control panel and inspect the joystick's wiring.
    • Verify all wires are securely connected to the micro switches or encoder board.
    • Reattach any loose connections carefully.

    Step 3: Recalibrate Using Software (For PC-Based Cabinets)


    Launch RetroArch or Emulator Software:


    • Open the control settings or input menu.
    • Select Joystick Calibration or Controller Mapping (depending on the software).

    Reset Deadzones:


    • Adjust the deadzone settings if the joystick is too sensitive.

    Reassign Joystick Inputs:


    • Clear existing inputs and remap by moving the joystick in all directions.

    Save Changes: 


    • Test the joystick in-game to confirm proper response.

    Step 4: Hardware Calibration (If Needed)


    Adjust the Joystick's Restrictor Plate:


    • Look for the adjustable restrictor plate underneath (square or octagonal).
    • Align it properly for your games (4-way for Pac-Man, 8-way for fighting games).

    Step 5: Final Test


    • Reboot the cabinet and test the joystick in a game.
    • Consider replacing the micro switch or joystick if problems continue.

    Pro Tip:


    Test your joysticks regularly and keep spare micro switches handy for quick repairs. Need help with parts or settings? Just ask!

TECHNICAL SPECIFICATIONS

  • What are the dimensions of the two-player and four-player cabinets?

    Two-Player Arcade Cabinet:


    • Height: 71 inches
    • Width: 38 inches
    • Depth: 30¼ inches
    • Control Panel Width: 38 inches
    • Control Panel Depth: 17½ inches
    • Base Height: 37½ inches

    Four-Player Arcade Cabinet:


    • Height: 77½ inches
    • Width: 48 inches
    • Depth: 32 inches
    • Control Panel Width: 48 inches
    • Control Panel Depth: 21½ inches
    • Base Height: 37 inches

    Additional Notes:


    • Both cabinets are engineered for optimal stability and player comfort.
    • Dimensions may vary slightly with custom modifications.
  • What encoder boards do you use in your cabinets?

    We use PACTO Tech Incorporated encoder boards in our arcade cabinets. These high-quality boards deliver reliability and seamless compatibility with modern gaming setups. Here's a breakdown:


    Models Used:


    • PACTO Tech 2-Player Encoder Board: Perfect for two-player setups, delivering smooth, responsive inputs.
    • PACTO Tech 4-Player Encoder Board: Optimized for four-player cabinets, ensuring precise control for all players.

    Key Features:


    • X-Input Support: Works seamlessly with modern PC gaming platforms.
    • Low Input Lag: Delivers precise, real-time responsiveness for competitive play.
    • Plug-and-Play: Simple setup with minimal configuration needed.

    These boards create an authentic arcade experience with reliable performance. Need technical details or help with configuration? Just ask!

  • Are your cabinets compatible with emulators like LaunchBox and RetroArch?

    Yes, our arcade cabinets are fully compatible with popular emulation software, including LaunchBox and RetroArch. Here's how they work together:


    LaunchBox:


    • Organizes and launches multiple emulators through a single interface.
    • Features a user-friendly visual layout for easy game browsing and selection.

    RetroArch:


    • Acts as a unified platform for various emulation cores.
    • Offers centralized control mapping for multiple systems.
    • Integrates perfectly with our cabinets' PACTO Tech encoder boards and control configurations.

    Key Compatibility Features:


    • Plug-and-Play Ready: All cabinets with PC purchases come pre-configured for both platforms.
    • Pre-Mapped Controls: Control layouts work immediately with both emulators' default settings.
    • Expandable: Easily add more emulators and game libraries to expand your retro gaming collection.

ORDERING & PAYMENT

  • How can I place an order on your website?

    Placing an order on our website is simple and secure! Here's how to do it:


    1. Visit the Website:


    • Go to gg-arcade.us

    2. Browse Products:


    • Explore the available **arcade cabinets** and **accessories**.
    • Click on any product for detailed specifications and customization options.

    3. Customize Your Cabinet:


    • Choose your preferred button type, marquee display, and additional options like custom artwork or trackball additions.

    4. Add to Cart:


    • Once you've made your selections, click Add to Cart.

    5. Proceed to Checkout:


    • Review your order details and click Checkout.

    6. Enter Shipping Information:


    • Provide your shipping details. (We'll calculate shipping costs based on your location.)

    7. Select Payment Method:


    Choose your preferred payment option:


    • Affirm Financing for installment plans
    • PayPal Credit
    • Credit/Debit Card

    8. Confirm Order:


    • Review your order one final time and click Place Order to complete your purchase.

    Need Help?


    Have questions during the ordering process? Reach out through our **live chat** or send an inquiry via the **contact form**. We're here to help!

  • Can I customize my order during checkout?

    Yes, you can customize your order during checkout! Here's how to personalize your arcade cabinet:


    1. Product Page Customization:


    Before adding the cabinet to your cart, you can select:


    • Button Type: Programmable LED buttons or standard buttons
    • Marquee Style: LED or LCD marquee
    • Custom Artwork: Upload your own design or select a theme
    • Additional Features: Options like a trackball upgrade

    2. Review Customizations in Cart:


    • Review all your selected customizations before proceeding to checkout

    3. Checkout Confirmation:


    • Need to make changes? You can return to the product page or contact us directly for assistance
  • What payment options do you accept?

    We offer several flexible payment options to make purchasing your arcade cabinet easy and convenient:


    Credit/Debit Cards:


    • All major cards accepted (Visa, MasterCard, American Express, Discover).

    Affirm Financing:


    • Break your purchase into manageable monthly payments.
    • Perfect for spreading the cost over time.

    PayPal & PayPal Credit:


    • Use your PayPal balance or link a bank account/card for secure payments.
    • PayPal Credit offers promotional interest-free periods when paid in full.

    Need Assistance?


    Have questions about payment options? Need help choosing the best one? Reach out through our **live chat** or **contact form** on the website. We're here to help!

  • Do you offer payment plans?

    Yes! We offer flexible payment plans to make owning your dream arcade cabinet more accessible. Here's how you can spread out your payments:


    Affirm Financing:


    • Break your purchase into manageable monthly payments.
    • Options vary based on your order total and credit approval.
    • Interest rates and terms are shown at checkout.

    PayPal Credit:  

       

    • Offers promotional financing with zero interest when paid in full during the promotional period.
    • Available directly at checkout.

    These payment options help you enjoy your custom arcade cabinet while staying within your budget. Contact us for help choosing the best plan for your order!

  • How can I track my order after purchase?

    Once your order is placed, tracking your arcade cabinet is simple:


    1. Order Confirmation Email:


    • You'll receive an order confirmation email containing your order details and unique order number.

    2. Shipping Notification:


    • When your arcade cabinet ships, you'll receive a shipping confirmation email with tracking information from Beltmann Integrated Logistics.

    3. Tracking Link:


    • Track your shipment in real-time using the provided tracking link in your email.

    4. Need Assistance?


    Haven't received tracking information or need help? Contact us through:


    • Live Chat on the website
    • Contact Form
    • Support Email

    We're committed to keeping you informed throughout the entire process. Don't hesitate to reach out with questions!

MERCHANDISE & ACCESSORIES

  • What types of arcade accessories do you sell?

    We offer a variety of high-quality arcade accessories to help you upgrade or customize your gaming experience, including:


    Encoder Boards:


    • PACTO Tech 2-Player and 4-Player Encoder Boards
    • X-Input compatible for modern PC gaming and reliable performance.

    Joysticks:


    • Happ Competition-Style Joysticks for precision and durability.
    • Perfect for both classic and modern arcade gaming.

    Buttons:


    • Programmable LED Buttons (LED Blinky) – Customizable with dynamic lighting effects.
    • Standard Arcade Buttons – Durable and responsive for classic gameplay.

    Marquee Displays:


    • LCD Marquee Display – Dynamic, full-color animated visuals.
    • LED Marquee Display – Classic backlit artwork display.

    Control Panels & Trackballs:


    • Trackball Add-On for expanded gameplay options.
    • Pre-configured panels for both two-player and four-player setups.

    Custom Artwork:


    • Personalized cabinet graphics to match your style.

    Looking for Something Specific?


    Need help choosing the right accessories for your cabinet or have a unique request? Reach out to us—we're here to help with custom builds and upgrades!

  • Do you sell standalone encoder boards or fight sticks?

    Yes! We offer standalone encoder boards and arcade fight sticks for those looking to build or upgrade their own arcade setups.


    Standalone Encoder Boards:


    PACTO Tech 2-Player Encoder Board:


    • X-Input compatible for seamless PC integration.
    • Perfect for DIY arcade projects and cabinet builds.

    PACTO Tech 4-Player Encoder Board:


    • Designed for four-player arcade builds.
    • Supports complete button and joystick configurations for multiplayer gaming.

    Arcade Fight Sticks:


    G&G Arcade Fight Stick:


    • Engineered for competitive play and retro gaming.
    • Features Happ Competition-style joystick and programmable LED buttons (optional).
    • Plug-and-play compatible with emulators like RetroArch and LaunchBox.

    Perfect For:


    âś… DIY Arcade Projects


    âś… Custom Gaming Setups


    âś… Expanding Control Options


    Need help choosing the right encoder board or fight stick for your setup? We're here to assist!

  • What is your return policy?

    We strive to ensure your complete satisfaction with your arcade cabinet purchase. Here's our return policy:


    Restocking Fee:


    • All returns are subject to a 20% restocking fee.

    Return Timeframe:


    • Returns must be requested within 14 days of receiving your arcade cabinet.

    Refund Processing:


    • Refunds will be processed within 14 business days after the returned item is inspected.

    Return Condition:


    • Cabinets must be returned in original condition with all components included.
    • Custom artwork and personalization fees are non-refundable.

    Return Shipping:


    • Cabinets must be returned following freight guidelines rather than the original packaging.
    • Customers are responsible for return shipping costs.

    Need to Start a Return?


    To initiate a return or ask questions about the process, please contact us through the contact form on our website or email support directly.

  • Is there a restocking fee?

    Yes, all returns are subject to a 20% restocking fee.


    Example:


    For a two-player arcade cabinet purchased at $2,680:


    • Original Purchase Price: $2,680
    • Restocking Fee (20%): $536
    • Refund Amount: $2,680 - $536 = $2,144

    The restocking fee covers inspection, repackaging, and inventory management costs. Please contact us if you have any questions about returns!

COMPANY POLICIES

  • What is your policy on customer modifications after purchase?

    You're welcome to modify your arcade cabinet after purchase, but please note the following important details:


    Warranty Impact:


    • Any customer modifications will void the warranty. This includes rewiring, component swaps, and software changes.
    • This applies to modifications of joysticks, buttons, encoder boards, and internal wiring.

    Support Limitations:


    • While I'm happy to offer general guidance, technical support will be limited for modified cabinets.
    • Any repairs or replacements needed due to modifications may incur additional fees.

    Recommended Customizations:


    • Before making any upgrades—such as changing artwork, buttons, or marquees—please contact me first to ensure compatibility.

    Feel free to reach out with questions about safe modifications or for recommendations on approved upgrades!

  • Are there any disclaimers I need to agree to before purchase?

    Yes, before completing your purchase, you will need to agree to the following disclaimers:


    Shipping and Delivery Terms:


    • Orders are shipped under FOB Origin terms, which means you are responsible for shipping costs and freight-related fees.
    • Cabinets ship via Beltmann Integrated Logistics and require freight handling due to their size and weight.

    Warranty Agreement:


    • The standard warranty covers the computer, joysticks, buttons, encoder boards, display, and internal wiring.
    • Customer modifications or unauthorized repairs will void the warranty.
    • Extended warranties are not available at this time.

    Return Policy Acknowledgment:


    • All returns incur a 20% restocking fee.
    • Returns must be requested within 14 days of cabinet delivery.
    • Custom artwork and personalization fees are non-refundable.

    Product Disclaimer:


    • Cabinets are for personal and recreational use only.
    • Due to licensing restrictions, cabinets do not come with pre-installed games.

    These disclaimers ensure transparency and protect both parties. If you have any questions before ordering, please reach out!

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